FAQ

 

How do I buy a product?

 

• You choose the products you like

• Click the “Add to cart” button

• You go to the “Purchase Fund”

• Click the “Complete Purchase” button

• You enter your details (Email, Phone, Address, etc.) You select “Shipping Method” (Courier, Shipping, Collection from the store, etc.)

• You select “Payment Method” (Debit / Credit Card, Deposit, Cash on Delivery, etc.) You accept the Terms of Use

• You press the “Buy” button You are transferred to a secure bank environment to make the electronic payment

• Upon completion of your purchase, a relevant message appears on your screen and you receive a corresponding email with the details of your order

You just made an online purchase!

 

How do I add a product to my cart?

 

• Clicking on the card icon on each product when you see all the products

• Clicking the “Add to Cart” button when you see a specific product

​Secure Ordering & Payment Options

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Is my information secure?

 

Yes, we have introduced security certificates in our eshop which are constantly updated and so your personal data remains safe while browsing your eshop and while shopping.

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How can I contact you?

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For questions and clarifications you can call our call center +302241030458 0r +306936809729 (whatsapp available) or via email. If this is order information, please know the order number and the Name you have entered for your best service.

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How do I find a product?

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• By navigating the eshop in our categories depending on the product you are looking for

• Via Search, where you can enter the term you are looking for and it will show you all the relevant results

• Via Product Code Search

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Can I return a product?

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In case of cancellation of the order, the refund of the money to the debit or credit card that you used to make your purchase is immediately launched.
In case of product return, your refund is routed with the delivery of the product to the store and the completion of the technical inspection.

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How can I return an order?

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Product returns are made within 14 days. Contact us at +306936809729 or via email info@constantinstore.com

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What is the shipping cost?

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Flat rate shipping worldwide is 10€ with registered express mail. DHL courier service available, worldwide for 20€.

Orders above 200 € ship for free.

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How can I create an account?

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• Clicking on the “My Account” icon on the homepage.

• Write your email and register.

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Can I change my account details?

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• Clicking on the “My Account” icon on the homepage.

• By clicking “account details” you can make the changes you want.

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Can I make a purchase without an account?

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Yes you can

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How can I cancel my order?

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By contacting us calling +306936809729 (whatsapp available) or email info@constantinstore.com

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What is a Wishlist?

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The wishlist can be used by the user when the user wants to make a list of desired products regardless of whether he intends to buy them and when. The user can select the product he wants to add to favorites by clicking on the heart icon.